Shipping/Delivery Policy

Our delivery is FREE! We use Royal Mail standard 2nd Class to deliver our greetings cards, and Royal Mail Tracked 48 for our letterbox gifts and boxes, however, reserve the right to change courier should Royal Mail not be available due to strike action or other circumstance.

All orders are received by Royal Mail from us, within 1 working day of your order being placed, unless otherwise stated. Most orders are posted out same day if possible or the next working day during busy periods. Our working days are Monday - Friday.

The majority of our customers receive their items well within the timeframe expected or before, however, the timeframe given by the courier is not guaranteed and may be subject to delay.

Retail customers will receive an email from us via Etsy once their order has been dispatched to Royal Mail and wholesale customers will receive an email from us direct once their order has been dispatched to Royal Mail.

Please do let us know if you have not received your order in the timeframe expected, so we can look into it for you. If a delay has happened we will log this information as it helps us decide which courier to use in the future. Thankfully the Royal Mail delay/loss rate for our customers is extremely low, so we are continuing to use Royal Mail.

Please note that delays due to courier, delays due to busy holiday periods or strike action from courier, are out of our control. If your order does not arrive (thankfully this is very rare) we can not start a claim with Royal Mail until after the due date plus 7 or 10 working days, depending on which delivery option you selected at checkout, therefore we may not send a refund or replacement until after this time if you have not received your order (if we can replace or refund immediately we will). This forms part of our Terms and Conditions. We use to refund or replace immediately if an order had not been received on time, however, the item was usually delivered the next day due to courier delays, and it cost our small business the cost of another order and delivery costs, so I hope you understand the need for the short wait, thank you.

Apologies to anyone outside of mainland UK, we are hoping to add delivery outside of mainland UK in the future.

Cancel/Refund/Return Policy (for physical products) RETAIL via Etsy

All orders can be cancelled up until they show as dispatched - this MUST be done via the Etsy platform as this is how you purchased your order, how we dispatch your order and how you will receive your refund.

All non personalised items may be returned or exchanged within 30 days, however, they must be received in their original condition and the postal liabilities and charges remain with you, the buyer. We suggest you use a tracked or signed for service, as items not received by ourselves can not be refunded or exchanged.

In the rare event your order reaches you in a condition that is not expected, even if it is personalised - please message us via Etsy or use the Etsy 'Help with Order' feature within 48 hours of receiving your order so that we can look into this for you as soon as possible.

In the rare event your order has not arrived by the delivery date expected, please message us via our Etsy shop as soon as possible, so that we can look into it for you - please also read our delivery policy above, although still contact us as soon as possible so that we can run the necessary checks our end prior to contacting Royal Mail after their allocated time period.

Cancel/Refund/Return Policy (for physical products) WHOLESALE

All orders can be cancelled up until they have dispatched - this MUST be done via our contact us form or by email using hello@sunnybankwishes.co.uk.

All non personalised items may be returned or exchanged within 30 days, however, they must be received in their original condition and the postal liabilities and charges remain with you, the buyer. We suggest you use a tracked or signed for service, as items not received by ourselves can not be refunded or exchanged.

In the rare event your order reaches you in a condition that is not expected, even if it is personalised - please message us via our contact us form or by email using hello@sunnybankwishes.co.uk, within 48 hours of receiving your order, so that we can look into this for you as soon as possible.

In the rare event your order has not arrived by the delivery date expected, please message us via our contact us form or by email using hello@sunnybankwishes.co.uk as soon as possible, so that we can look into it for you - please also read our delivery policy above, although still contact us as soon as possible so that we can run the necessary checks our end prior to contacting Royal Mail after their allocated time period.

Cancel/Refund/Return Policy (for digital products) PAID FOR DIGITAL PRODUCTS via Etsy

Digital items aren't eligible for returns or exchanges on Etsy because of the nature of these items, however, please message us via our Etsy shop if you have any difficulties downloading any digital download purchased from Etsy so that we can help you as soon as possible.

Policy regarding ALL Digital Downloads - Free & Paid For

All digital downloads are for personal use only (non-commercial use). If you u would like to use a download for commercial use please contact us.

What our website host says about cookies "When you add the cookie banner to your site, only essential cookies are placed on your visitors' devices. The banner includes different toggles that your visitors can enable in order for you to use other types of non-essential cookies (e.g., Marketing, Analytics)".

If you would like further information about what the cookies are for, please click on settings on the cookies banner that appears on the bottom of the page. We have also given you the option to decline all cookies, because let's be honest, lots of us only like the ones we can eat ... especially if they have chocolate in them.

Currently I have no mailing list and do not collect information, however, for the purposes of processing your order Etsy will collect information for me to use via their platform to process your order and purchase postage.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect via Etsy

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information (Etsy provides the payment service and does not pass your payment details on to me), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; although currently I do not have a mailing list and do not ask you to sign up for one.
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
All information is held and stored on my Etsy account by Etsy.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies such as Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I do not supply orders outside of the UK, however, Etsy may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, they may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe all these rights below, although I only supply goods to the UK:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Wholesale, large order, personalised order or corporate customers, please note that the privacy policy is the same as above, however, your information is obtained via Sunny Bank Wishes website, solely for the purpose of processing orders only.

How to Contact Me

For purposes of EU data protection law, I, Michelle Rushton T/A Sunny Bank Wishes, am the data controller of your personal information via Etsy or via own website. If you have any questions or concerns, you may email me on hello@sunnybankwishes.co.uk. Alternatively, Etsy Customers can contact Etsy directly to make any requests.

If you require any further information, please do not hesitate to contact us.

Company Information for Sunny Bank Wishes

Sunny Bank Wishes website sunnybankwishes.co.uk is NOT run by Etsy, it is run by ourselves. Only our RETAIL Etsy shop is via the Etsy platform and managed by ourselves using the Etsy platform terms and conditions.

‘Sunny Bank Wishes’ and it's logo are the trademarked.

We are regulated and licenced by DEFRA/APHA for Marketing Seed and Packing, Sealing and Labelling Seed.

DEFRA/APHA Licence Number: 7914

If you require any further information, or require any assistance at all please do not hesitate to contact us, we love to hear from you.

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